7a. What is the exchange and return policy of The Shilla Duty Free?

Unopened, unused, or defective merchandise may be returned or exchanged within 30 days of purchase. Items must be returned in their original condition with the brand packaging and tags.

For further assistance, please contact us via email at sg.cs.shilladutyfree@samsung.com or WhatsApp us at +65 9150 7266.