FAQs

Shopping duty free allows international travelers to conveniently purchase goods in a foreign country for personal use without having to pay some or all local duties and taxes in that country.

Simply present your passport and a valid boarding pass each time you make a purchase to enjoy all the privileges of shopping duty free at The Shilla Duty Free stores.

For liquids, aerosols, and gels bought from Cosmetics & Perfumes stores at Changi Airport that are not more than 100ml each: Your purchase will be placed in a transparent re-sealable plastic bag with a maximum capacity not exceeding 1-litre. Each passenger is allowed to carry only one transparent re-sealable plastic bag. These re-sealable bags will be provided by The Shilla Duty Free.
For liquids, aerosols, and gels bought from Cosmetics & Perfumes stores at Changi Airport that are more than 100ml; The Shilla Duty Free will place your purchase in a sealed tamper-evident bags (STEB), with the receipt clearly displayed in the sealed bags. You should only open your STEB after clearing immigration at your final destination country.

The Shilla Duty Free stores offer a wide selection of Cosmetics & Perfumes, Fashion (Victoria’s Secret), and Watches (Maison de Chronus) from the world’s leading luxury brands.

Our Cosmetics & Perfumes stores are located at all Terminals. View the store locations here.

Our watch stores are located at Terminal 3. View the store locations here.

Our Victoria’s Secret store is located at Terminal 2 & 3.

To view a complete list of Cosmetics & Perfume brands, please click on our “Brands” tab, located at the top of the page or click here.

The overall shelf life is 36 months from its manufacturing date, if unopened.

Due to space restrictions, we are unable to stock all brands in every store. To view the store directory, click here.

On the first of every month, we do a price adjustment to ensure the lowest price guaranteed for Cosmetics & Perfumes at The Shilla Duty Free at Changi Airport in comparison to 9 selected airports (Seoul Incheon, Bangkok Suvarnabhumi, Hong Kong International, Jakarta Soekarno-Hatta, Shanghai Pudong, Beijing Capital, Taipei Taoyuan, Frankfurt and London Heathrow) as well as selected leading departmental stores. The price increase could be due to currency fluctuation, hence resulting in the increase in prices of some products by brand.

You will be able to enjoy up to 40% savings compared to local major department stores and Asia-Pacific Airports.

To maintain our price competitiveness, we do not reveal product prices on social media and over the phone. You may check our product prices online at www.ishopchangi.com.

At times, iShopChangi offers exclusive promotions to customers who purchase from the website.

Price difference may vary due to foreign exchange currency rate. Certain brands based on country of origin may be lower in price such as Korean brand products.

You can refer to our “promotions” tab on the website or follow us on our social media accounts (Facebook, Instagram, Weibo, WeChat) or sign up here for our online e-newsletter to receive the latest news and promotions.

You can sign up here for our online e-newsletter to receive the latest news and promotions.

You can unsubscribe by clicking on the unsubscribe link on our online e-newsletter.

We will require your contact details for the purpose of contacting the winners for our marketing promotions and contests and if you choose to be updated with our special offers, and promotions by email, telephone voice calls or text messages. Please read our Personal Data Privacy Act (PDPA) terms and conditions here.

Yes, you may use our pre-order service before you fly and collect upon arrival at your arriving terminal’s Cosmetics & Perfumes central store. Please click here for more details about the service.

We currently do not offer this reservation service. You may use our pre-order service. Please click here for more details about pre-order.

You may pay cash or with the following payment modes: Visa, American Express, MasterCard, Diners, JCB, CUP, Alipay etc.

The Shilla Duty Free stores accept Singapore Dollar, Brunei Dollar and major currencies.

Changi Dollar Vouchers can be used. All Changi Dollar Vouchers are valid for 6 months from the date of issuance. The expiry date of each voucher may be found on the back of the voucher.

According to IRAS (The Inland Revenue Authority of Singapore), if the purchases are made at the airport upon arrival, the items become taxable because they are considered to be consumed in Singapore. Only goods which are brought out of Singapore can be zero-rated (no GST). It is a requirement by IRAS that GST amount is reflected on the receipt. In order for our passengers to enjoy purchases that are equivalent to “GST-free” prices even upon arrival into Singapore, The Shilla Duty Free has been providing a GST savings of 8.26% and this is applicable for arriving passengers, departing passengers who placed a Pre-Order and non-departing Changi Rewards member who made a purchase at our Check-In Store.

Customer can return the unopened, unused or defective merchandise for a full refund or exchange within 30 days of the purchase date at the The Shilla Duty Free at Changi Airport. Returned merchandise should include the brand packaging and tags and it must be in the same condition as when it was purchased for a credit/refund or exchange to be issued. Used merchandise cannot be returned. For more information regarding your purchase, please write in to sg.cs.shilladutyfree@samsung.com.

You may write in to sg.cs.shilladutyfree@samsung.com.

The Shilla Beauty Loft is situated above The Shilla Duty Free Central Store at Terminal 3. However, The Shilla Beauty Loft is scheduled for renovation, and only Chanel, Dior and La Prairie will be operating as usual. We apologise for the inconvenience caused.

Chanel (by invitation only), Dior and La Prairie offers flash makeup service, application of products with light massage techniques, and fragrance consultation.

Yes, you may show the membership card at point of purchase and be entitled to 5% off (excluding Chanel and La Mer products) at Singapore Changi Airport.

Changi Rewards card lets you enjoy savings and rewards beyond tax-free shopping. You may find out more about Changi Rewards card here.

iShopChangi.com is an ecommerce store retailing products found at Changi Airport.

Yes, the retail price is the same, unless iShopChangi.com is having an online exclusive promotion, for example, a flash sale.

Not sure if you have enjoyed GSTSAVINGS? Here’s how to read your receipt.

Sample receipt from The Shilla Duty Free Cosmetic & Perfume Stores at Singapore Changi Airport

If the purchase you made from our stores are either during arrival to Singapore, at the public area Shilla store, OR engaged our Pre-Order service (Purchase now, collect later) at our 24hours central main store located at the departure hall, all of our receipts pricing are Tax Free item meaning 9% GST is not inclusive.

This is how your receipt would look base on our GST Brochure.

(A) In this sample receipt, the GST-exclusive item costs S$100. This doesn’t include 9% GST yet.

(B) The first GSTSAVING discount:
That’s S$100.00 – 8.26% = S$91.74

(C) Because 9% GST is NOT yet included in the price, 9% of the pre-GST price (S$91.74) is now added. That’s S$91.74 x 8% (which is S$8.26) of S$91.74 = S$100.00

(A) SO, THE FINAL PAYMENT AS S$100.00 PRICE after being adjusted is still the Tax-Free price you pay at our store.

The products retailed by Shilla Retail Plus are not the same as Shilla Travel Retail. Products retailed by Shilla Retail Plus are for domestic purchase while the products retailed under Shilla Travel Retail are for travellers. Although the brands may be the same, the products may differ in terms of volume, packaging and shades.

Prices for products retailed under Shilla Retail Plus are suggested retail prices set by brands for domestic purchase, while the prices for products retailed under Shilla Travel Retail on iShopChangi.com and the Changi Airport stores are duty-free prices for Travel Retail.

Shilla Retail Plus products are not duty-free. GST will be included in the listed price on iShopChangi.com.

Yes, you can enjoy free home delivery with a minimum $150 purchase of Shilla Retail Plus products. However, during the launch period of 17 Nov, Wed – 3 Jan, Mon, we are offering free home delivery with a lowered minimum purchase of $99. Otherwise, the delivery fee will be $2.50.

Yes, you may select “Shop for Non Travellers” to shop Shilla’s selection of brands that non-travellers may purchase on iShopChangi.com. It may appear as “Fulfilled by Shilla Travel Retail” or “Fulfilled by Shilla Retail Plus”.

Not all beauty products on iShopChangi.com are retailed by Shilla Travel Retail and Shilla Retail Plus as iShopChangi.com is a marketplace. To ensure your selection is from Shilla Travel Retail or Shilla Retail Plus, remember to check that the beauty product is “Fulfilled by Shilla Travel Retail” or “Fulfilled by Shilla Retail Plus” on iShopChangi.com