FAQs

Duty free shopping allows international travellers to purchase goods for personal use without paying some or all local duties and taxes.

Simply present your passport and a valid boarding pass for each purchase to enjoy duty free privileges at The Shilla Duty Free stores.

For liquids, aerosols, and gels bought from Cosmetics & Perfumes stores at Changi Airport that are not more than 100ml each: Your purchase will be placed in a transparent re-sealable plastic bag with a maximum capacity not exceeding 1-litre. Each passenger is allowed to carry only one transparent re-sealable plastic bag. These re-sealable bags will be provided by The Shilla Duty Free.
For liquids, aerosols, and gels bought from Cosmetics & Perfumes stores at Changi Airport that are more than 100ml; The Shilla Duty Free will place your purchase in a sealed tamper-evident bags (STEB), with the receipt clearly displayed in the sealed bags. You should only open your STEB after clearing immigration at your final destination country.

The Shilla Duty Free stores offer a wide selection of Cosmetics & Perfumes and Fashion (Victoria’s Secret) from the world’s leading luxury brands.

Our Cosmetics & Perfumes stores are located across Terminals 1, 2, 3, and 4 at Singapore Changi Airport.

Operating Hours:

• Main/Central Stores: Open 24 hours daily.
• Departure & Arrival Stores: Generally open daily from 6:00 AM to 12:00 AM.

Operating hours may vary by store. For the latest store locations, please visit here.

Our Victoria’s Secret store is located at Terminal 1, Transit Departure, #02-27, near Gate C.

Operating Hours: Daily, 6:00 AM – 1:00 AM.

We offer a wide selection of Cosmetics & Perfume brands. If you would like to check the availability of a specific brand, please contact us via email at sg.cs.shilladutyfree@samsung.com or WhatsApp us at +65 9150 7266.

Unopened Cosmetics & Perfumes generally have a shelf life of 36 months from the manufacturing date.

Brand availability may vary across stores due to differences in location, flight schedules, and customer demand.

On the first of every month, we do a price adjustment to ensure the lowest price guaranteed for Cosmetics & Perfumes at The Shilla Duty Free at Changi Airport in comparison to 9 selected airports (Seoul Incheon, Bangkok Suvarnabhumi, Hong Kong International, Jakarta Soekarno-Hatta, Shanghai Pudong, Beijing Capital, Taipei Taoyuan, Frankfurt and London Heathrow) as well as selected leading departmental stores. The price increase could be due to currency fluctuation, hence resulting in the increase in prices of some products by brand.

Enjoy up to 40% savings compared to local major department stores and selected Asia-Pacific airports.

To maintain our price competitiveness, we do not disclose product prices over the phone or on social media. Please refer to iShopChangi for the latest product prices and availability here.

At times, iShopChangi may offer exclusive online promotions such as flash sales or limited-time offers.

Kindly follow us on Instagram (@shilladutyfreesg) or RED (Xiaohongshu: 新加坡新罗免税店) for the latest updates.

We will require your contact details for the purpose of contacting the winners for our marketing promotions and contests and if you choose to be updated with our special offers, and promotions by email, telephone voice calls or text messages. Please read our Personal Data Privacy Act (PDPA) terms and conditions here.

Yes. You may place a pre-order on iShopChangi before your flight and collect your order at the designated iShopChangi Arrival Collection Point upon arrival.

We do not accept item reservations via email. However, you may place a pre-order on iShopChangi before your flight and collect your order at the designated iShopChangi Arrival Collection Point upon arrival.

We accept cash and major payment methods including Visa, Mastercard, American Express, Diners Club, JCB, CUP, and Alipay.

The Shilla Duty Free stores accept Singapore Dollar, Brunei Dollar, and major foreign currencies.

According to IRAS (The Inland Revenue Authority of Singapore), if the purchases are made at the airport upon arrival, the items become taxable because they are considered to be consumed in Singapore. Only goods which are brought out of Singapore can be zero-rated (no GST). It is a requirement by IRAS that GST amount is reflected on the receipt. In order for our passengers to enjoy purchases that are equivalent to “GST-free” prices even upon arrival into Singapore, The Shilla Duty Free has been providing a GST savings of 8.26% and this is applicable for arriving passengers, departing passengers who placed a Pre-Order and non-departing Changi Rewards member who made a purchase at our Check-In Store.

Unopened, unused, or defective merchandise may be returned or exchanged within 30 days of purchase. Items must be returned in their original condition with the brand packaging and tags.

For further assistance, please contact us via email at sg.cs.shilladutyfree@samsung.com or WhatsApp us at +65 9150 7266.

You may contact us via email at sg.cs.shilladutyfree@samsung.com or WhatsApp us at +65 9150 7266.

The Shilla Beauty Loft is our premium beauty retail space, located above The Shilla Duty Free Central Store at Terminal 3, offering luxury beauty brands and personalised beauty experiences.

It is currently undergoing renovation. Only Chanel and La Prairie remain in operation during this period. We apologise for any inconvenience caused.

The Shilla Beauty Loft offers personalised beauty services by selected luxury beauty brands.

During the renovation period, Chanel and La Prairie continue to provide selected beauty services, including facial treatments and selected massage services.

Yes, you may show the membership card at point of purchase and be entitled to 5% off (excluding Chanel and La Mer products) at Singapore Changi Airport.

Changi Rewards is a loyalty programme offering exclusive savings and rewards beyond tax-free shopping.

To learn more about Changi Rewards, please click here.

iShopChangi is Changi Airport’s online shopping platform, offering a wide range of products for pre-order and collection.

Yes. Prices at The Shilla Duty Free Singapore stores are generally the same as those on iShopChangi. However, iShopChangi may occasionally offer online-exclusive promotions, such as flash sales or limited-time offers, which may result in price differences.

To view the latest prices and promotions, please visit our Beauty page on iShopChangi