Shopping duty free allows international travelers to conveniently purchase goods in a foreign country for personal use without having to pay some or all local duties and taxes in that country.
Simply present your passport and a valid boarding pass each time you make a purchase to enjoy all the privileges of shopping duty free at The Shilla Duty Free stores.
For liquids, aerosols, and gels bought from Cosmetics & Perfumes stores at Changi Airport that are not more than 100ml each: Your purchase will be placed in a transparent re-sealable plastic bag with a maximum capacity not exceeding 1-litre. Each passenger is allowed to carry only one transparent re-sealable plastic bag. These re-sealable bags will be provided by The Shilla Duty Free.
For liquids, aerosols, and gels bought from Cosmetics & Perfumes stores at Changi Airport that are more than 100ml; The Shilla Duty Free will place your purchase in a sealed tamper-evident bags (STEB), with the receipt clearly displayed in the sealed bags. You should only open your STEB after clearing immigration at your final destination country.
The Shilla Duty Free stores offer a wide selection of Cosmetics & Perfumes, Fashion (Victoria’s Secret), and Watches (Maison de Chronus) from the world’s leading luxury brands.
Our Cosmetics & Perfumes stores are located at all Terminals. View the store locations here.
Our watch stores are located at Terminal 3. View the store locations here.
Our Victoria’s Secret store is located at Terminal 3.
Brands and Products
To view a complete list of Cosmetics & Perfume brands, please click on our “Brands” tab, located at the top of the page or click here.
The overall shelf life is 36 months from its manufacturing date, if unopened.
Prices and Savings
On the first of every month, we do a price adjustment to ensure the lowest price guaranteed for Cosmetics & Perfumes at The Shilla Duty Free at Changi Airport in comparison to 9 selected airports (Seoul Incheon, Bangkok Suvarnabhumi, Hong Kong International, Jakarta Soekarno-Hatta, Shanghai Pudong, Beijing Capital, Taipei Taoyuan, Frankfurt and London Heathrow) as well as selected leading departmental stores. The price increase could be due to currency fluctuation, hence resulting in the increase in prices of some products by brand.
Prices at The Shilla Duty Free are mainly determined by 2 factors, the foreign exchange currency conversion and product brand prices are controlled by individual brands. We do offer attractive in-house promotions for all our valuable customers so that you get to enjoy the ultimate savings.
You will be able to enjoy up to 40% savings compared to local major department stores and Asia-Pacific Airports.
To maintain our price competitiveness, we do not reveal product prices on social media and over the phone. You may check our product prices online at www.ishopchangi.com.
4e. Why is there a difference in pricing from The Shilla Duty Free Singapore stores and iShopChangi?
At times, iShopChangi offers exclusive promotions to customers who purchase from the website.
4f. Can I do a refund if the product purchased at The Shilla Duty Free Singapore is more expensive than purchases in other Asia-Pacific Airports?
Yes, a refund is possible as long as it complies within the 30 Days refund policy. Do note that item has to be in a resalable condition (unopened and unused) together with the proof of purchase. If the price is found to be more expensive, we will refund 2x the price difference to you. 2x Price Difference Policy is also applicable for online purchases on iShopChangi portal.
4g. Is there a difference in price if I shop at The Shilla Duty Free Singapore and The Shilla Duty Free Korea?
Price difference may vary due to foreign exchange currency rate. Certain brands based on country of origin may be lower in price such as Korean brand products.
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Payment and Services
Yes, you may use our pre-order service before you fly and collect upon arrival at your arriving terminal’s Cosmetics & Perfumes central store. Please click here for more details about the service.
We currently do not offer this reservation service. You may use our pre-order service. Please click here for more details about pre-order.
You may pay cash or with the following payment modes: Visa, American Express, MasterCard, Diners, JCB, CUP, Alipay etc.
The Shilla Duty Free stores accept Singapore Dollar, Brunei Dollar and major currencies.
Changi Dollar Vouchers can be used. All Changi Dollar Vouchers are valid for 6 months from the date of issuance. The expiry date of each voucher may be found on the back of the voucher.
6f. Do I need to pay GST (Good and Services Tax) for my purchases when I am an arriving passenger?
According to IRAS (The Inland Revenue Authority of Singapore), if the purchases are made at the airport upon arrival, the items become taxable because they are considered to be consumed in Singapore. Only goods which are brought out of Singapore can be zero-rated (no GST). It is a requirement by IRAS that GST amount is reflected on the receipt. In order for our passengers to enjoy purchases that are equivalent to “GST-free” prices even upon arrival into Singapore, The Shilla Duty Free has been providing a GST savings of 6.54% and this is applicable for arriving passengers, departing passengers who placed a Pre-Order and non-departing Changi Rewards member who made a purchase at our Check-In Store.
Exchange and Refund Policy
Customer can return the unopened, unused or defective merchandise for a full refund or exchange within 30 days of the purchase date at the The Shilla Duty Free at Changi Airport. Returned merchandise should include the brand packaging and tags and it must be in the same condition as when it was purchased for a credit/refund or exchange to be issued. Used merchandise cannot be returned. For more information regarding your purchase, please write in to [email protected].
You may write in to [email protected].
Shilla Beauty Loft
The Shilla Beauty Loft is situated above The Shilla Duty Free Central Store at Terminal 3. However, The Shilla Beauty Loft is scheduled for renovation, and only Chanel, Dior and La Prairie will be operating as usual. We apologise for the inconvenience caused.
Chanel (by invitation only), Dior and La Prairie offers flash makeup service, application of products with light massage techniques, and fragrance consultation.
Yes, you may show the membership card at point of purchase and be entitled to 5% off (excluding Chanel and La Mer products) at Singapore Changi Airport.
iShopChangi.com is an ecommerce store retailing products found at Changi Airport.
Yes, the retail price is the same, unless iShopChangi.com is having an online exclusive promotion, for example, a flash sale.
Not sure if you have enjoyed GSTSAVINGS? Here’s how to read your receipt.
Sample receipt from The Shilla Duty Free Cosmetic & Perfume Stores at Singapore Changi Airport
If the purchase you made from our stores are either during arrival to Singapore, at the public area Shilla store, OR engaged our Pre-Order service (Purchase now, collect later) at our 24hours central main store located at the departure hall, all of our receipts pricing are Tax Free item meaning 7% GST is not inclusive.
This is how your receipt would look base on our GST Brochure.
(A) In this sample receipt, the GST-exclusive item costs S$100. This doesn’t include 7% GST yet.
(B) The first GSTSAVING discount:
That’s S$100.00 – 6.54% = S$93.46
(C) Because 7% GST is NOT yet included in the price, 7% of the pre-GST price (S$93.46) is now added. That’s S$93.46 x 7% (which is S$6.54) of S$93.46 = S$100.00
(A) SO, THE FINAL PAYMENT AS S$100.00 PRICE after being adjusted is still the Tax-Free price you pay at our store.
Shilla Retail Plus
12a. Are the products being offered by Shilla Retail Plus same as those by Shilla Travel Retail on iShopChangi.com and the Changi Airport stores?
The products retailed by Shilla Retail Plus are not the same as Shilla Travel Retail. Products retailed by Shilla Retail Plus are for domestic purchase while the products retailed under Shilla Travel Retail are for travellers. Although the brands may be the same, the products may differ in terms of volume, packaging and shades.
Prices for products retailed under Shilla Retail Plus are suggested retail prices set by brands for domestic purchase, while the prices for products retailed under Shilla Travel Retail on iShopChangi.com and the Changi Airport stores are duty-free prices for Travel Retail.
Shilla Retail Plus products are not duty-free. GST will be included in the listed price on iShopChangi.com.
Yes, you can enjoy free home delivery with a minimum $150 purchase of Shilla Retail Plus products. However, during the launch period of 17 Nov, Wed – 3 Jan, Mon, we are offering free home delivery with a lowered minimum purchase of $99. Otherwise, the delivery fee will be $2.50.
12e. Besides these 8 brands, can I also buy other beauty brands offered by Shilla on iShopChangi.com when I’m not travelling?
12f. Are all beauty products being sold on iShopChangi.com retailed by Shilla Travel Retail or Shilla Retail Plus?
Not all beauty products on iShopChangi.com are retailed by Shilla Travel Retail and Shilla Retail Plus as iShopChangi.com is a marketplace. To ensure your selection is from Shilla Travel Retail or Shilla Retail Plus, remember to check that the beauty product is “Fulfilled by Shilla Travel Retail” or “Fulfilled by Shilla Retail Plus” on iShopChangi.com