FAQs

General Enquiries

Shopping duty free allows international travelers to conveniently purchase goods in a foreign country for personal use without having to pay some or all local duties and taxes in that country.

Simply present your passport and a valid boarding pass each time you make a purchase to enjoy all the privileges of shopping duty free at The Shilla Duty Free stores.

For liquids, aerosols, and gels bought from Cosmetics & Perfumes stores at Changi Airport that are not more than 100ml each: Your purchase will be placed in a transparent re-sealable plastic bag with a maximum capacity not exceeding 1-litre. Each passenger is allowed to carry only one transparent re-sealable plastic bag. These re-sealable bags will be provided by The Shilla Duty Free.
For liquids, aerosols, and gels bought from Cosmetics & Perfumes stores at Changi Airport that are more than 100ml; The Shilla Duty Free will place your purchase in a sealed tamper-evident bags (STEB), with the receipt clearly displayed in the sealed bags. You should only open your STEB after clearing immigration at your final destination country.

Operating Hours

The Shilla Duty Free stores offer a wide selection of Cosmetics & Perfumes, Fashion (Bottega Veneta and Victoria’s Secret), and Watches (Maison de Chronus) from the world’s leading luxury brands.

Our Cosmetics & Perfumes stores are located at all Terminals. View the store locations here.

Our Bottega Veneta stores are located at Terminal 2 and 3. View the store locations here.

Our watch stores are located at Terminal 3. View the store locations here.

Our Victoria’s Secret stores are located at all Terminals. View the store locations here.

Brands and Products

To view a complete list of Cosmetics & Perfume brands, please click on our “Brands” tab, located at the top of the page or click here.

The overall shelf life is 36 months from its manufacturing date, if unopened.

Due to space restrictions, we are unable to stock all brands in every store. To view the store directory, click here.

Prices and Savings

On the first of every month, we do a price adjustment to ensure the lowest price guaranteed for Cosmetics & Perfumes at The Shilla Duty Free at Changi Airport in comparison to 9 selected airports (Seoul Incheon, Bangkok Suvarnabhumi, Hong Kong International, Jakarta Soekarno-Hatta, Shanghai Pudong, Beijing Capital, Taipei Taoyuan, Frankfurt and London Heathrow) as well as selected leading departmental stores. The price increase could be due to currency fluctuation, hence resulting in the increase in prices of some products by brand.

Prices at The Shilla Duty Free are mainly determined by 2 factors, the foreign exchange currency conversion and product brand prices are controlled by individual brands. We do offer attractive in-house promotions for all our valuable customers so that you get to enjoy the ultimate savings.

You will be able to enjoy up to 40% savings compared to local major department stores and Asia-Pacific Airports.

To maintain our price competitiveness, we do not reveal product prices on social media and over the phone. You may check our product prices online at www.ishopchangi.com.

At times, iShopChangi offers exclusive promotions to customers who purchase from the website.

Yes, a refund is possible as long as it complies within the 30 Days refund policy. Do note that item has to be in a resalable condition (unopened and unused) together with the proof of purchase. If the price is found to be more expensive, we will refund 2x the price difference to you. 2x Price Difference Policy is also applicable for online purchases on iShopChangi portal.

Price difference may vary due to foreign exchange currency rate. Certain brands based on country of origin may be lower in price such as Korean brand products.

Promotions

You can refer to our “promotions” tab on the website or follow us on our social media accounts (Facebook, Instagram, Weibo, WeChat) or sign up here for our online e-newsletter to receive the latest news and promotions.

You can sign up here for our online e-newsletter to receive the latest news and promotions.

You can unsubscribe by clicking on the unsubscribe link on our online e-newsletter.

We will require your contact details for the purpose of contacting the winners for our marketing promotions and contests and if you choose to be updated with our special offers, and promotions by email, telephone voice calls or text messages. Please read our Personal Data Privacy Act (PDPA) terms and conditions here.

Payment and Services

Yes, you may use our pre-order service before you fly and collect upon arrival at your arriving terminal’s Cosmetics & Perfumes central store. Please click here for more details about the service.

We currently do not offer this reservation service. You may use our pre-order service. Please click here for more details about pre-order.

You may pay cash or with the following payment modes: Visa, American Express, MasterCard, Diners, JCB, CUP etc.

The Shilla Duty Free stores accept Singapore Dollar, Brunei Dollar and major currencies.

Changi Dollar Vouchers can be used. All Changi Dollar Vouchers are valid for 6 months from the date of issuance. The expiry date of each voucher may be found on the back of the voucher.

According to IRAS (The Inland Revenue Authority of Singapore), if the purchases are made at the airport upon arrival, the items become taxable because they are considered to be consumed in Singapore. Only goods which are brought out of Singapore can be zero-rated (no GST). It is a requirement by IRAS that GST amount is reflected on the receipt. In order for our passengers to enjoy purchases that are equivalent to “GST-free” prices even upon arrival into Singapore, The Shilla Duty Free has been providing a 7% discount for travelers who buy at the Departure/Arrival Stores in order to cushion the 7% GST.

Exchange and Refund Policy

Customer can return the unopened, unused or defective merchandise for a full refund or exchange within 30 days of the purchase date at the The Shilla Duty Free at Changi Airport. Returned merchandise should include the brand packaging and tags and it must be in the same condition as when it was purchased for a credit/refund or exchange to be issued. Used merchandise cannot be returned. For more information regarding your purchase, please write in to [email protected].

Shilla Beauty Loft

The Shilla Beauty Loft is the first luxury beauty and spa concept in a duty free store in the world, offering beauty services from prestige brands Chanel, Dior, La Prairie, and SK-II. The beauty loft is located at the mezzanine level of the Terminal 3 Transit Departure Central store and it is open from 6am to 1am every day.

For more information on the beauty services, please click here.

Memberships

Yes, you may show the membership card at point of purchase and be entitled to 5% off (excluding Chanel and La Mer products) at Singapore Changi Airport.

Changi Rewards card lets you enjoy savings and rewards beyond tax-free shopping. You may find out more about Changi Rewards card here.

iShopChangi

iShopChangi.com is an ecommerce store retailing products found at Changi Airport.

Yes, the retail price is the same, unless iShopChangi.com is having an online exclusive promotion, for example, a flash sale.